Discover a Purr-fect Haven for Your Feline Friend
Introducing our Deluxe Plush & Sisal Cat Tree House, a luxurious, multi-functional playground designed exclusively for your beloved cat. Crafted for kittens and small breed cats, this cat villa promises endless entertainment, relaxation, and essential claw care. Whether your cat is feeling playful, lazy, or needs a private retreat, this cat tree house is the perfect solution.
Unmatched Quality and Comfort
Made with high-quality cloth and robust sisal, this cat tree house stands out for its durability and comfort. The double-tiered structure includes a plush-covered condo and tower, offering the perfect spots for your cat to lounge or hide. The top platform features a removable, machine-washable ring-shaped bed with a reversible cushion, ensuring maximum comfort for your cat’s nap times.
Engaging and Stimulating Design
Every aspect of this cat tree is designed to keep your cat entertained and active. The sisal wrapped posts encourage natural scratching instincts, saving your furniture and carpet in the process. The castle’s turret, equipped with hide-and-seek cutouts and hanging plush toys, provides endless fun. Additionally, the rustling foil-crinkle blanket and dangling pom-pom add an extra layer of interactive play, stimulating your cat’s hunting instincts.
Product Features at a Glance
- Durable sisal scratching posts for claw health
- Plush-covered condo and tower for ultimate comfort
- Machine-washable, reversible cushion for hygiene and convenience
- Interactive play features including rustling fabric and dangling toys
- Double-tiered design for more space and fun
Benefits for Your Furry Companion
- Encourages exercise and play, promoting a healthy lifestyle
- Provides a safe space for relaxation and hiding
- Reduces potential damage to furniture from scratching
- Stimulates mental and physical activity
- Easy to clean and maintain
Your Cat’s New Favorite Spot
This Deluxe Plush & Sisal Cat Tree House is not just a piece of furniture; it’s a special haven for your cat to call its own. Best used in indoor settings, it’s the perfect addition to any cat owner’s home. It’s special because it combines relaxation, play, and essential claw care in one elegant and fun package. Treat your cat to this luxurious villa and watch them enjoy their new favorite spot!
SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 5-20 Business days |
| Canada, Europe | 5-20 Business days |
| Australia, New Zealand | 5-20 Business days |
| Central & South America | 5-25 Business days |
| Asia | 5-20 Business days |
| Africa | 5-25 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of prismelle.store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of prismelle.store.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of prismelle.store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://prismelle.store
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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